SuiteCRM Service Level Agreement

Multi Languages

Service Level Agreement support Multi Languages(Deutsche, English, Española, Française, Magyar, Italiana, Nederlands, Portuguesa)

Apply SLA

Apply SLA on Business Hours or Calendar Hours.

Send Alert

Send alert email to selected resources when there is a potential SLA violation.

Automatically Assign SLAs

Automatically assign SLAs to tickets based on the various defined parameters.

Time Base Trigger

Time base trigger on various case if status of the case has not been changed in due time defined in SLA Process.

Assign Ticket

Assign Ticket to other users if ticket is not resolved by current user.

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Service Level Agreement (SLA) is the understanding between service provider and customer to offer service from service provider. “SuiteCRM Service Level Agreement” extensions from AppShor Team support SLA and its defined by users. You can create notification and escalation procedures in terms of which issues are subject to escalation, the escalation criteria to be applied, and the action to execute upon a specific escalation level.