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Terms & Conditions

Terms & Conditions

These Terms & Conditions (“Terms”) apply to all users of the website.
By using this Website, you agree and acknowledge that you have read all legal documents carefully and you shall be bound by these Terms and conditions.
References in these Terms to “we” or “us” or “Website” or “company” are references to and “you” as “subscriber” or “user” “customer” or “visitor” or “client” (including both natural and legal persons) of a website.

Purpose Of The Website

This website is made available to you to offer our extensions of SuiteCRM
We have specified our detailed list of extensions on the website menu. You agree and acknowledge that you have thoroughly gone through our list of services and accordingly selected appropriate services as per your business requirements. You understand that these terms are only generic terms while you access/use our website and accordingly you fully agree and acknowledge to enter into separate detailed software development agreement with us over and above these generic terms of accessing/using our website in case you decide to take any of our listed products or customization services.


We reserve all rights to change this Website and/or alter the terms and conditions of this Agreement at any time and retain all rights to deny access to anyone who the company believes has violated the provisions of this Agreement. You are advised that any amendment to this Agreement or rules and policies incorporated herein by reference will only be notified on the Website on publicly accessible links and you agree by accessing, browsing or using this website/ that this constitutes sufficient notice for all purposes against you. The revised version/ terms shall be effective from the time that the company posts the same on the Website. [In the event that the Agreement includes a substantial change, the company will provide prior notice of such substantial change by posting the same on the Website and also at the email address provided by you to the Company. For the purposes of this Agreement, ‘substantial change’ means a change to the terms of this Agreement that reduces your rights or increases your responsibilities.
By impliedly or expressly accepting this Agreement, You also accept and agree to be bound by our Rules and Policies as provided from time to time.


You agree and acknowledge that this Website shall only be used or accessed by such persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are ‘incompetent to contract’ within the meaning of the Indian Contract Act, 1872 including minors, persons of unsound mind, and insolvents are not eligible to use the Website. A minor shall not access the website.
If you represent and are registering as a business entity, by accepting this Agreement you represent that such entity has sufficient authority under applicable law to enter into this Agreement and you are duly authorized by the business entity to accept this Agreement and you have authority to bind that business entity to this Agreement.

Registration On Say Hello/Contact Us Page

You agree and acknowledge to provide true, accurate and complete information while registering on the get in touch page or for any other purpose when prompted to do so on the Website. You are prohibited from misrepresenting your identity and agree not to represent yourself as another User. If you provide any information that is untrue, inaccurate, not current or incomplete or the company has reasonable grounds to deduce that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Agreement, the company reserves its right to indefinitely suspend or terminate or block your use or access to the Website any manner whatsoever.

Electronic Communication

You further agree that your use of the Website or provision of any data or information including any correspondence (by email or otherwise) to or by the Company is through electronic records and you consent to receive communication from the Company via electronic records which will be deemed adequate service of notice/ electronic record.

User Obligations

You agree and undertake not to host, display, upload, modify, publish, transmit, update or share any information or list any information or item on our website that:

  • belongs to another person and to which You do not have any right to;
  • is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing harm minors in any way;
  • infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items;
  • violates any law for the time being in force;
  • deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  • impersonate another person or use an anonymous proxy;
  • contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs, cryptolockers, ransom-wares or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
  • threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
  • shall not be false, inaccurate or misleading;
  • may give rise to liability on part of the Website or the Company or cause any hindrance (in whole or in part)
  • abstract, download, store, reproduce, transmit, display, copy, distribute or use website contents other than as permitted;
  • decompile, disassemble or reverse engineer attacks;
  • use the website to send any unsolicited promotional or advertising material, or any volume messages

In case of any violation of the above provisions, the Company has the right to immediately terminate the access or usage rights of the user to the Website without any notice and any such violative information that is displayed or submitted on the Website can be removed immediately and completely.
You will also refrain from accessing information or databases in an unauthorized manner from the Website or servers where information or databases are kept.
You shall not attempt to or circumvent or manipulate any of the obligations conferred on you by this Agreement. If such an attempt is discovered, it will constitute sufficient ground for termination of access to the Website and also for taking appropriate legal action.
If you choose to provide feedback regarding our Website which is visible to other users, you shall exercise due care while making comments and not make any comments that are not factual in nature and shall not post defamatory or illegal or offensive/ obscene contents.
You shall hold the Website indemnified and harmless against any claim by third parties that may arise in respect of your aforesaid usage.

Obligations Under Indian Cyber Laws

You agree and acknowledge that,
You shall not use this Website for any purpose that is unlawful and illegal.
You shall not try to penetrate the website and will not implant any virus, Trojan, worm, spyware, malware, spam, spim, scareware, bots, logic bomb, time bomb, keyloggers and any other automated tool like DOS or DDOS attack tool (Denial of Service attack) which may lead to computer related offences on our website.
Further, access restrictions/termination of your account on the website due to any fault from your side shall not be termed as Denial of service attack on your account.
You shall not use this website for publishing or promoting or transmitting pornographic data or child pornographic details.You shall not carry out any web jacking attacks on this website.
You understand, agree and acknowledge that you may be held responsible for above criminal, fraudulent, dishonest and injurious activities under criminal offences’ sections 65, 66, 66B, 66C, 66D, 66E, 66F, 67, 67A, 67B, 84B and 84C of Indian Information Technology Act,2000 including any amendments therein based on your IP address and other identity details.
You further agree and acknowledge that you may be held responsible under sections 43, and 45 of Indian Information Technology Act, 2000 including any amendments therein for compensating damages for business losses such as financial losses, outage losses, opportunity losses, reputational losses and other overheads like repairing, fixing and maintenance in case of any cyber contravention on your part.

Privacy Of Data

All Details given on the website will be stored on a reasonably secure server. It shall be compulsory to refer and agree with our Privacy Policy and reasonable security practice related guidelines. You may refer to our Privacy Policy as applicable from 25th May 2018. By agreeing to our License Agreement, you are agreeing to our Privacy Policy.


Information, reports and every other feature may be added to and removed from the Service without notice .The Information, reports and other details included in the Service are provided for reference purposes only. They are not intended either as a substitute for professional advice or judgment or to provide technical, legal or other advice with respect to particular circumstances. Every effort is made to keep website contents up to date but users shall obtain independent verification or advice before relying on any piece of information in circumstances where loss or damage may result. The Service and contents are provided on an ‘as is’ basis and we exclude to the extent permitted by law all implied warranties relating to fitness for a particular purpose.


You shall indemnify and hold harmless the Company and the Company’s parent, subsidiaries, affiliates, third-parties and their respective officers, partners, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of the Agreement including the rules and policies incorporated herein by reference, or your violation of any law, rules or regulations or the rights of a third party.

Intellectual Property Rights

All intellectual property rights and other rights in the website's online contents (in both machine readable and printed form) belong to the company only. Authorized Users acquire no proprietary interest in the said online contents except as expressly permitted by these terms and conditions and may not use the contents in any way that infringes the intellectual property rights in them.
Authorized Users shall not obscure or remove any copyright notices that appear on online contents.
The content, organization, graphics, questions, answers, software, design, style, Interface, compilation, digital conversion, flow and every other matters related to the website are protected under applicable Indian and international copyright, trademark and other proprietary (including but not limited to intellectual property) rights. Appshor and other marks are either trademarks or registered trademarks of our company, namely Focusbird Solution. based in Ahmedabad, State of Gujarat, India.
The user unequivocally agrees to ensure that in event of claiming a copyright violation the user will undertake to first inform us through all available means provided in the website about the nature of copyright violation and undertakes not to proceed with legal / judicial action without recourse through a meaningful dialogue with us and providing us an opportunity to undertake corrective action, if required, in a mutually agreeable time frame.
Other products/services, company names, brand names, marks and contents displayed on the website may be the trademarks or copyrights of their respective owners.
Copying, redistribution, use or publication by user of any such matters or any part of the website except as allowed by this agreement shall be strictly prohibited. You agree and acknowledge that you shall not acquire ownership rights to any contents, documents or other materials viewed through the website. The posting of information or materials on the website by us does not constitute a waiver of any rights in such information and materials.

Limited Liability Clause

You agree and acknowledge that in no event shall the Company or its suppliers, affiliates and service providers be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising (in any manner whatsoever, including but not limited to negligence) out of or in connection with the Website, the Pay Facility, or any other services under this Agreement. Further, The Company liability in any circumstance is limited to the amount of charges/ fees, if any, paid by you to the Company. The Company, its associates, affiliates and service providers and technology partners make no representations or warranties about the accuracy, reliability, completeness, and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website or that the operation of the Website or Pay Facility will be error free and/or uninterrupted. Consequently, the Company assumes no liability whatsoever for any monetary or other damage suffered by you on account of any delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website or Pay Facility.

Grievance Redressal Process

In case of any grievance, objection or complaint on your part with respect to the Website, , you shall promptly raise such grievance or complaint with the designated Grievance Officer at and provide him with all necessary information and/or documents to enable the Grievance Officer to resolve the issue. The name and contact details of the Grievance Officer is published on the Website as required under the provisions of the Indian Information Technology Act, 2000 and the rules made there under.


None of the provisions of this Agreement shall be deemed to constitute a partnership or agency between you and the Company and you shall have no authority to bind the Company in any manner whatsoever.
Except as explicitly stated otherwise, any notices directed to the Company shall be given by email to and any notices to you by the Company shall be provided to the email address provided by you during the registration process. Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by registered mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.
If any clause of this Agreement or the application thereof to any User or circumstance shall be deemed invalid, void or for any reason unenforceable to any extent, the remainder of this User Agreement and the application of such unenforceable provision to Users or circumstances other than those as to which it is held invalid or unenforceable shall not be affected thereby, and each provision of this Agreement shall be valid and enforceable to the fullest extent permitted by law.
All remedies of the Company under this Agreement whether provided herein or conferred by statute, civil law, common law, custom or trade usage, are cumulative and not alternative and may be enforced successively or concurrently.


If any dispute arises between you and the Company during your use of the Website or the Pay Facility or any service incidental to the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the Agreement or the rules, policies and documents incorporated therein by reference, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by the Company whose decision shall be final. The place of arbitration shall be Ahmedabad, Gujarat, India. The Indian Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.

Governing Laws

This Agreement and all rules, policies and documents incorporated by reference shall be governed and construed in accordance with the laws of India and the Courts in Ahmedabad, Gujarat, India shall have exclusive jurisdiction without any conflict of law.
Further, if investigation proves your involvement in cyber attacks on our website then you agree and acknowledge jurisdiction of adjudicating officer under Indian Information Technology Act, 2000, state of Gujarat, Gandhinagar for compensation of losses due to such cyber attacks.


This Agreement may not be assigned or sublet by the subscriber without the prior written consent of us.


No failure or delay by us in exercising any remedy, right or privilege under or in relation to this Agreement shall operate as a waiver of the same nor shall any single or partial exercise of any remedy, right, power or privilege preclude any further exercise of any other right, power or privilege.


The Clause headings in this Agreement are inserted for convenience only and shall not affect the interpretation of this Agreement.

Force Majeure

We shall be under no liability for any failure, delay or omission by it in the performance of its obligations under this Agreement if such failure delay or omission arises from any cause beyond our control, including, but not limited to acts of God, acts or regulations of any governmental or supranational authority, war or national emergency, fire, civil disobedience, strikes, lockouts, technical blackout and industrial disputes.


Upon termination of this Agreement, any provision which, by its nature or express terms should survive, will survive such termination or expiration as applied to transfers and relationships prior to such termination or expiration.


We upgrade and improve our extensions on a timely basis. We offer free upgrades for 6 months on all our products. After that, an upgrade will cost 70% of the current product price. Customers can request upgrades via our support help desk.
Appshor reserves the right to determine which products will be updated and when or to discontinue product updates.

Email Address

E-mail addresses must be valid and correct because they will be used for communication purposes. It is strongly recommended to use the e-mail address associated with your company. Free emails can be used for the registration and checkout process, but orders placed using free email service addresses will be checked more thoroughly and may take longer for activation as a result.


All products are available for download once the payment has been accepted and verified. If you are unable to download a product, please check the status of your payment via your payment processor interface.


To guarantee your protection, we offer up to 14 days of money back guarantee on all our products except more than $150. If for any reason, you are dissatisfied with your product during the specified money back period for the product purchased from the date of the purchase, you can receive a full refund. To request a refund, please submit a request containing your Transaction ID. Please note that we do not provide refunds on installation & customization services. Kindly refer to our Refund Policy for comprehensive understanding of various use cases of Refunds.

Support Policy

Appshor 3 months Free Support, from the purchase date, for every extension legally purchased from Without any additional charge, our support team will provide all reasonably necessary written consultation requests, in connection with use and operation of an Extension or any problems therewith to the customers, within the above-stated period of time.
Support team reserves the right to ignore any appeals or requests that do not comply with the present conditions. Kindly refer to our Support Policy for a detailed overview.
The above Terms and Conditions go into effect on 1st May, 2021.

License Agreement

  1. General

    This is a Legal Agreement between Appshor and Customers covering customer’s purchase and use of Products developed by Appshor. It is assumed that on purchasing the product, the customer acknowledges the understated terms and conditions of this agreement. The customer will lose all the rights to use the product automatically on breaching of this agreement. Under these circumstances the customer must cease using it and terminate all copies and derivatives of the product at customer’s disposal.

  2. License
    2.1 General Matters

    The customer gets a license on purchasing the product, which will be valid until the customer stops using the product or appshor revokes this license because of the customer's inability to adhere to any of its terms and conditions.
    A license sold does not contain the ownership of any original works, part of it, or any documentation or derivative works of the product. Editing of license documents in any other way but through Administrator Control Panel User Interface will lead to cancellation of license, client’s deprivation of right for a refund, product update, and in product’s incorrect operation. Appshor doesn’t hold any accountability for any business or personal data loss or harm caused to the site in the event of license functionality editing attempts.

    2.2 License Registration

    Appshor provides a Single Installation License for its products. Although, a license for One test instance is provided with a single installation license. All Product instances where the product is used should have a specific license through registering at Appshor. For registration of the license the customer needs to provide the domain name of the live site and also the development host (if any). Registration of licenses is compulsory, as the activation would not validate on a customer's instance without registration.

  3. Copyright

    Any illegal copying, leasing, renting, sublicensing, conveying, developing any derivative works, or divulging of modification source codes in any way, transferring of product to other platforms and CMS without prior written approval from Appshor is restricted.
    Evidence of copyright infringement include, but not restricted to, similar code patterns and structures and containing similar product source code, design and layout.
    Customers are not authorized to terminate the original Appshor copyright inscription from the source code of the product. Customers can modify the source code, but at their own risk.
    If found that the product is used breaching the above terms of use, Appshor is authorized to suspend the license, suggesting the customer on what actions should be taken to resolve the issue. If in case a severe or repetitive violation is found where advice has been ignored, Appshor is authorized to revoke the license of the product.
    The files and source codes are owned by Appshor and are subject to Indian Copyright Act along with international copyright treaty provisions. Appshor retains title and ownership of the product and all enhancements, customization and updates of the product.

  4. Installation

    Appshor can help you install the products at some extra cost, which is non-refundable.

  5. Product Support Policy

    Appshor offers 90 days free support, from the purchase date, for every extension legally purchased from Appshor. Without any additional charge, the support team will offer all required written consultation requested, for use and operation of the extension or any issues therewith to the customers, within the above-stated period of time.
    Support team can ignore any requests that do not adhere to the present conditions.

  6. Service Level Agreement

    Appshor will provide support services via support tickets system on the products’ pages 11:30 PM US Eastern Time to 09:00 AM US Eastern Time or 04:30 AM GMT Time to 02:00 PM GMT Time

  7. Product Updates

    Appshor will inform the customers through email about the release of a new update of the purchased extension/product. Purchasing it or not is entirely the customer's sole discretion.
    All updates can be used only as a replacement of an earlier purchased product, not as a separate copy of a product.
    Appshor reserves the right to determine which product to update and when. Appshor also reserves the right to discontinue any product updates.
    Customers are not obliged to buy new updates once old ones have expired.

  8. Refunds

    To guarantee customers’ protection, Appshor offers a 14-day money back guarantee on all products Except more than $150. If for any reason, a customer is not satisfied with the product during the 15 days of the trial, the customer is authorized to receive a full refund. For receiving a refund, submit a request containing a Transaction ID. Installation & customization services are non-refundable. Any refund request after 15 days of purchase is not accepted.
    AppShor considers its product refunded when the money has been withdrawn from its account. If no notification of non-acceptance has been received from the client within 10 bank days, the product is considered to be refunded.The customer is obliged to uninstall the product prior to requesting the refund and terminate all its copies and derivatives within the 5 bank days starting from the day of initiation of the money refund process.
    Appshor is not responsible for any damages neither with Framework running, nor with business margins or information occurring because of enforced manual deleting of refunded product or its derivatives.

  9. Privacy And Your Consent To Share Data With Us

    You may refer to our Privacy Policy as applicable from 25th May 2018. By agreeing to our License Agreement, you are agreeing to our Privacy Policy.

  10. Confidentiality

    Each party agrees that it shall not disclose any information about the customers, trade secrets, methods, processes etc. or any other confidential, business or financial information of the other party, which it comes to know during the course of its performance of this agreement to any third party, without the prior written consent of such other party. This obligation shall survive the termination of this agreement or license.

  11. Disclaimer Of Responsibility

    Appshor products are not stand-alone solutions and they require framework installation with their respective license.
    Appshor does not guarantee for its product to perform correctly on any Framework solution, whether modified or not.
    Appshor is not liable for damages or incorrect running of the Products, occurred due to installation or utilizing of modules.
    Appshor does not hold any accountability for content of a site on which the product is installed. Complaints of any third party may lead to license suspension or revocation if the matter is not resolved. Appshor holds the right to suspend the license and offer both parties time for settlement or advice.
    Appshor is not responsible to customers or any third party for any damages that include, but not restricted to, loss of business or business profits, loss of business information due to using Appshor products.
    By accepting this license agreement the customer acknowledges to use the product at own risk and is entirely responsible for any damage to own computer system or data.

  12. Changes In Terms

    Appshor reserves the right to amend or modify these agreement terms at any time. It is the responsibility of the customer to inquire about any changes made to the present agreement.

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