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Privacy Policy


Appshor Privacy Policy


Appshor Systems is dedicated to ensuring that the requirements of our customers are fulfilled in the most efficient and proficient manner. We give importance and attention with the privacy of our users is well protected. We meet our commitments without any delay. We also make sure that we function in transparency in order to gain the trust of our customers or users. We collect user information only to enrich user experience and we adhere to a strict policy of not sharing user information with any third party.

Gmail Chrome Extension – User Data Privacy


The AppShor Gmail Chrome Extension is designed to allow users to access and manage CRM information directly from Gmail and Outlook on the web. The extension processes only the information necessary to provide its functionality.

Data We Collect

Our Chrome extension may collect and process the following information necessary to provide its functionality:

  • Extension login email/username and password – sent to our server for authentication only. The password is not stored in the extension.
  • Session/authentication token – stored locally in the browser in encrypted form so you stay signed in.
  • Name and email address – information visible in the open Gmail or Outlook on the web conversation when you click the G button.
  • CRM contact details that you view or save through the extension, including name, email, phone, company, tags, notes, tasks, appointments, opportunities, and Do Not Disturb (DND) settings.
  • Technical request data needed to operate the service, such as API request timestamps and error responses.

We do not collect your full mailbox, email body content for advertising, browsing history outside Gmail/Outlook web, payment card details, or health information.

How We Use Data

The information collected by the extension is used solely to provide, maintain, secure, and improve the extension's functionality, including:

  • Authenticating users.
  • Looking up or creating the matching CRM contact.
  • Syncing notes, tasks, calendar appointments, opportunities, and DND settings with the connected CRM location.
  • Maintaining a secure signed-in session.
  • Processing actions initiated by the user through the extension.

We do not use user data for personalized advertising, retargeting, or unrelated purposes.

We do not sell user data.

Data Sharing

User data is shared only with the following parties when necessary to provide the extension's functionality:

  • AppShor / Variance InfoTech – for providing, operating, and maintaining the extension and backend.
  • AppShor backend server – to authenticate users and process contact/CRM API requests.
  • HighLevel (GoHighLevel) / connected CRM location – to store and sync contacts, notes, tasks, appointments, opportunities, and DND settings for the installed sub-account.
  • Cloud hosting / database providers used by AppShor – to host and operate application servers and databases and to store application data such as user accounts and CRM connection tokens needed to run the service.

These service providers process information only as necessary to provide the applicable services and operate the extension.

We do not sell user data or transfer user data to advertising networks or data brokers.

Data Storage and Retention

Locally in Chrome:

An encrypted session token is stored so you remain signed in. Signing out or clearing extension data removes this local session.

On our servers:

User account records, including name, email, password hash, status, and CRM connection tokens for the installed location, are stored to operate login and CRM synchronization.

In the connected CRM:

Contact and activity data you create or update through the extension is retained according to that CRM location's settings and policies.

We retain server-side account and connection data while the Marketplace app/location connection remains active and the user account exists. Data may be deleted or deactivated when a user is disabled, the app is uninstalled or re-authorized, or a deletion request is processed.

Security

Data transmitted by the extension is protected using HTTPS/TLS and appropriate security controls.

Local session secrets are stored encrypted in the browser. Passwords are stored on the server as hashed values, not plain text.

AppShor takes reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction.

Chrome Web Store Limited Use Compliance

AppShor's use and transfer of information received from users through the Chrome extension complies with the Chrome Web Store User Data Policy, including the Limited Use requirements.

User data obtained through the Chrome Extension is used only to provide the extension's disclosed functionality and purposes necessary to operate, maintain, secure, and support the service.

AppShor does not use or transfer user data for personalized advertising, retargeted advertising, interest-based advertising, data brokerage, or other purposes unrelated to the extension's functionality.

WA Chrome Extension – User Data Privacy


The WA Chrome Extension is designed to allow users to access and manage CRM information directly from WhatsApp Web. The extension processes only the information necessary to provide its functionality.

Data We Collect

Our Chrome extension may collect and process the following information necessary to provide its functionality:

  • Account credentials – email/username and password entered at sign-in. These credentials are sent to AppShor's server for authentication. The password is not stored inside the extension.
  • Authentication token – an encrypted session token stored locally in the browser so you stay signed in.
  • WhatsApp Web chat context – the open chat's display name and phone number, which are read from WhatsApp Web only when you use the extension.
  • CRM contact information you view or edit through the side panel, which may include name, phone, email, company, address, tags, notes, tasks, calendar appointments, opportunities, and Do Not Disturb (DND) preferences.
  • Temporary technical data needed to run the side panel, for example, the active WhatsApp Web tab identifier during a session.

We do not collect or store full WhatsApp message history or chat message content for advertising purposes.

How We Use Data

The information collected by the extension is used solely to provide, maintain, secure, and improve the extension's functionality, including:

  • Signing you in to your AppShor location account.
  • Looking up, creating, and updating CRM contacts linked to WhatsApp chats.
  • Managing related contact records, including notes, tasks, appointments, opportunities, and DND preferences.
  • Keeping your session active and secure.
  • Processing actions that you explicitly initiate through the extension.

We do not use user data for personalized advertising, retargeting, or unrelated purposes.

We do not sell user data.

Data Sharing

User data is shared only with the following parties when necessary to provide the extension's functionality:

  • AppShor / Variance InfoTech – to operate, authenticate, and maintain the WA Chrome Extension and its backend services.
  • AppShor backend / API servers – to process login and synchronize contact-related actions requested by the user.
  • The CRM connected to the user's location – via AppShor's server, to create and update contact records and related CRM objects the user manages in the extension.
  • Cloud hosting / infrastructure providers used by AppShor – to host and operate the application servers and databases.

These service providers process information only as necessary to provide the applicable services and operate the extension.

We do not sell user data or transfer user data to advertising networks or data brokers.

Data Storage and Retention

In the browser (locally):

An encrypted login/session token and temporary session state are stored using Chrome storage or browser storage. This local data remains until you log out, clear site/extension data, or remove the extension.

On AppShor servers:

Account/user records for the location and contact-related requests are processed and stored as needed to provide the service.

In the connected CRM:

Contact and related records created or updated through the extension are retained according to that CRM account's settings and the customer's own retention practices.

AppShor retains server-side service data only as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce agreements.

Customers may request deletion of their AppShor account/user data by contacting info@appshor.com.

Security

Data transmitted by the extension is protected using HTTPS/TLS and appropriate security controls.

Session tokens stored in the browser are encrypted before being saved locally. Access to AppShor systems is limited to authorized personnel and protected with appropriate security safeguards.

No method of transmission or storage is 100% secure, but AppShor takes reasonable steps to protect user data.

Chrome Web Store Limited Use Compliance

AppShor's use and transfer of information received from users through the Chrome extension complies with the Chrome Web Store User Data Policy, including the Limited Use requirements.

User data obtained through the WA Chrome Extension is used only to provide the extension's disclosed functionality and purposes necessary to operate, maintain, secure, and support the service.

AppShor does not use or transfer user data for personalized advertising, retargeted advertising, interest-based advertising, data brokerage, or other purposes unrelated to the extension's functionality.

Our Cookies Policy


While using our websites users are also allowed to use cookies. As the users place their trust in us, we guarantee that user data will never be shared with any third-party apps. Once the transaction is completed payment information is not stored in our database. Websites often save cookies in order to enhance the user experience. Cookies are a combination of alphanumeric files saved in your computer. They are unable to carry any virus or malware, which can be harmful for your computer.

We Do Not Allow Third Party Tracking on Our Website


We neither allow any third party tracking nor do we use any third-party ads or tracking tools. Appshor ensures that the customer information is kept confidential. User information is only accessed for internal use. With the purpose of notifying the users by means of email.

How to Unsubscribe


At any point of time if the user wishes to unsubscribe from receiving future communications through emails. They can simply do so by sending us an email at info@appshor.com.

Children’s Privacy


Appshor understands the significance of child privacy and we motivate parents and caretakers to show keen interest in their child’s online activities. Our web content does not target children below the age of 13. appshor does not directly or indirectly collect any personal information of children below the age of 13.

Refund Policy


We have excellent extensions for your business but some of you are not satisfied due to numerous reasons. You don’t need to stay fret as we will refund your money within 7 days of your original purchase.
We don’t provide any refundable process for products that are sold under a 15 days trial. You already got 15 days to try. So you have to cancel the subscription within 15 days for them.
Furthermore, if there is any technical issue that you are not able to handle then get in touch with us at info@appshor.com before asking for a refund.
Share your queries regarding any plugins. We can guide you in a better way.

How to submit a Refund request?


If you want your refund back then there is no such long process to follow. You just have to share your refund request via email to us. After that, we will ask you some questions regarding the extension or about the refund so answer every question. We will not accept your refund request if you apply for the plugin upgrades or annual renewals. So, no partial refunds for License Downgrades, Early Termination and Un-applied Discount/coupon codes. It will only be granted for Original License Purchase.

Our Terms and Conditions before going to Refund your Money :


  1. We will refund within 30 days after you submit refund requests.
  2. The refund process will be acceptable within the trial category plugins i.e. plugin which price is below $150.
  3. Before you submit a refund request, we want all of you to meet us and share your queries first.
  4. You want refund to be granted then make sure to complete uninstall and deactivate our addon from your site If your issue is created because of using the third-party product or other software then your refund will not be granted. It’s not our fault
  5. No refund will be granted after the trial
  6. No money back on the renewal payments and if you are having automatic renewal then the process is you will receive an email to your renewal date. You can strive for this opportunity just to cancel the subscription. Make sure to use it before renewal payment is automatically processed.
  7. Duplicate purchases on the same product ( accidental purchase ) will be refundable on lowest price from all of the versions.
  8. You are advised to use this plugin initially in the development version before using this in the live version.
  9. If you can not provide us with FTP Server or CRM access regarding any configuration and functionality then please provide us the clone zip of the CRM with a blank database or provide us Remote Access.
You started using our extensions so you agreed with our Refund Policy above and also handed over any rights whether it’s about the subject of any question, about Judgement and even Legal actions.

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Variance InfoTech Pvt Ltd. 608/609, 6th floor - Abhishree Adroit, Vastrapur, Ahmedabad, 380015, India Phone : +91-7016851729 Email : info@appshor.com

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Variance InfoTech LLC 30 N Gould St. Sheridan, WY 82801 USA